Here at Glacier Media, our internal agency ecosystem is made up of 150+ folks.

Another week, another Team GMD Q&A. It’s kind of like Vogue’s 73 Questions. Instead, it’s in blog form and there are less than 10 questions – because you’re busy and we respect your time.

This week on Team GMD, we are featuring Helen Au, our Digital Coordinator for the Burnaby market. As a DC, Helen creates client proposals and monthly reports, coordinates digital campaigns between the client and sales and digital teams. Everything she does facilitates the production and the delivery of each campaign. Read on to discover her tips on working with the client and the internal teams.

Hidden talent: I can run for a long time

Personal kryptonite: Chocolate pretzels

Favourite food: Aburi sushi

What are you currently listening to: Beautiful People, Shallow, Cold Play

Office habit: Morning coffee to start off the day

Causes you are passionate about: Health

How do you manage communication between the reps, the marketing team and the management team? Give us a few tips:

  • The DC team gets together in-person on a weekly basis to share learnings and update each other on wins and challenges
  • Keep everyone in the loop, put ideas and changes generated during informal conversations on Mavenlink to have information/files accessible
  • If a conversation needs to take place in person, send a meeting invite or a message on Slack to ask when is a good time to chat
  • Communicate clearly

One tip for working with the marketing team: Ask questions

One tip for working with the sales team: Schedule catch up times for alignment

One tip for working with the client: Be responsive to provide a good customer experience

One thing school taught you and one thing it didn’t:

  • Did: Digest information and accumulate knowledge
  • Didn’t: Collaborate on cross-functional teams

What are you doing on a Saturday afternoon: Hiking, trail running, hanging out with friends/family